Our Cookie
Policy

Cookie Policy

Resilient Me’s webhost puts small files (known as ‘cookies’) onto your computer to collect information about how you browse the site.

Cookies are used to:

  • Measure how you use the website so it can be updated and improved based onyour needs
  • Remember the notifications you’ve seen so that we don’t show them to you again

These cookies aren’t used to identify you personally. You’ll normally see a message on the site before we store a cookie on your computer/device(s).

Find out more about how to manage cookies.

How cookies are used on myresilientfamily.com and myresilientfamily.co.uk

Measuring website usage (Google Analytics)

We use Google Analytics software to collect information about how you use our site. We do this to help make sure the site is meeting the needs of its users and to help us make improvements, for example, improving site search.

Google Analytics stores information about:

  • The pages you visit on
  • How long you spend on each page
  • How you got to the site
  • What you click on while you’re visiting the site

We don’t collect or store your personal information (for example your name or address) in this way so that information can’t be used to identify who you are. We don’t allow Google to use or share our analytics data.

Google Analytics sets the following cookies:

Universal Analytics

_ga     This helps us count how many people visit, by tracking if you’ve visited before.   Expires 2 years

_gid     This helps us count how many people visit, by tracking if you’ve visited before.   Expires 24 hours

_gat     Used to manage the rate at which page view requests are made.  Expires 10 minutes

Google Analytics

_utma    Like _ga, this lets us know if you’ve visited before, so we can count how many of our visitors are new to the site or to a certain page

  Expires 2 years

_utmb   This works with _utmc to calculate the average length of time you spend on the site.  Expires 30 minutes

_utmc    This works with _utmb to calculate when you close your browser when you close your browser.

_utmz    This tells us how you reached the site (for example from another website or a search engine.)    Expires  6 months

Site events

analytics_next_page_call    This lets us know the next page you visit, so we can make journeys better when you close your browser

[name]_contact_referrer    This lets us know the last page you visited before using the contact form.  Expires 1 day

You can opt out of Google Analytics cookies.

JavaScript detection

We measure how many people visiting are using JavaScript.

JS-Detection   This tells us if you are browsing the site while running JavaScript.  Expires 1 year

Our introductory message

You may see a pop-up welcome message when you first visit the site. We’ll store a cookie so that your computer knows you’ve seen it and knows not to show it again.

seen_cookie_message    Saves a message to let us know that you’ve seen our cookie message. Expires 1 month

Messages across the site   We might display a message on all pages to tell you about an important event or situation. We’ll save a cookie that will let us know how many times you’ve seen it, or if you’ve dismissed it.

global_bar_seen   Remembers the number of times you’ve seen the message, or if you’ve dismissed it.  Expires 12 weeks

Making secure connections to websites

Your browser uses cookies to make secure connections to websites with a ‘https’ URL. There are different versions for different levels of security.

TLSVersion  

Tells us the highest version of TLS your browser uses so we can decide which versions to keep supporting.  

Expires when you close your browser

External sites

Some pages include links to external sites run by other organisations. Those providers may implement similar or other cookies and, if so, will have their own cookies policy.

Our surveys

We select some users to take part in a survey. We use third-party survey platforms. If you take part, those sites adopt their own cookies and related policies, with regard to tracking your progress through a survey.

Contact Us

Use this form to send us a message or if you prefer you can send an email to mail@myresilientfamily.com

It’ll be great to hear from you!